Returns & Exchanges
At Stranded Hair, we want you to love your new look; if you are not completely satisfied, you can return your unopened hair extensions within 30 days of delivery. Please ensure the hygiene seal remains intact, as we cannot accept returns for products that have been handled or worn for health and safety reasons.
Check the Hygiene Seal
Before starting your return, verify that the security seal on your hair extensions has not been broken or tampered with.
Register Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack and Label
Securely package your items in their original packaging and attach the pre-paid or generated shipping label provided by our portal.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing